Shipping & Returns

All of orders are shipped UPS Ground unless otherwise requested. FREE shipping is available for ground UPS only. To our west coast customers we will ship priority mail when necessary to enable a faster delivery time.

How long does it take?
If you provide us with a PDF file and require no proof, then we will strive to turn around most forms in 24 hours. 24 hour turn is on 100-500 2 part or 3 part 8.5 X 11 no bindery etc. Black ink only.

Any bindery functions, such as numbering, perforations, wrap around covers, drilling etc., can add up to 5 days to you orders production time. If you provide a file other than PDF and/or require a proof, we will not move forward until we have received your approval of that proof and therefore it can also add considerably to the turnaround time. 24 hour turnaround is a goal that we will strive to reach, but is not a guarantee.

24 hour turnaround does not include shipping time. Shipping times will vary depending on your location. For more information regarding processing and shipping times, please call the number at the top of the page.

Is everything shipped via UPS Ground?
Free shipping is for UPS ground only and any other form of shipping, ie. next day, 2nd day, will require additional charges. Please call for additional charges. Shipments to Hawaii, Puerto Rico, Mexico, and some areas of Canada are made via USPS, and is still considered free shipping.

Some areas require air shipping and there will be additional charges for air shipping. Import tax is the responsibility of the customer, not CarbonlessOnDemand.com.

Have more questions?
Call us anytime (1-866-609-7936) and we'll be happy to help you understand our procedures and policies or help you place your order so that you get exactly what you need and know exactly when you'll get it.

Business days are Monday - Friday 8:00 am Eastern time to 4:30 pm Eastern time excluding all major holidays (Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving.).