Shipping & Returns
Orders are shipped by way of UPS Ground. For other shipping methods please Contact Us.
We offer the following UPS shipping methods:
* Cannot be combined with other offers, coupon codes or other promotions.
* Hawaii, Alaska, Puerto Rico and the US Virgin Islands, ship by way of USPS.
Next Day Air
3 Day Select
Canada Standard (Includes duties, taxes, S&H charges.)
We also offer Blind Shipping, which is a freight or parcel shipment that does not disclose the point of origin to the consignee.
In other words, the name "Carbonless On Demand" DOES NOT appear on any shipping documents or packaging that will be seen by the party receiving the delivery.
(This option is available at time of checkout.)
Any bindery functions, such as numbering, perforations, wrap around covers, drilling etc., can add up to 5 business days to your orders production time. If you provide a file other than PDF and/or require a proof, we will not move forward until we have received your approval of that proof and therefore it can also add considerably to the turnaround time. 24 hour turnaround is a goal that we will strive to reach, but is not a guarantee.
24 hour turnaround does not include shipping time. Shipping times will vary depending on your location. For more information regarding processing and shipping times, please call 866-609-7936.
For some areas requiring Air Shipping there will be an additional charge. Import tax is the responsibility of the customer, not CarbonlessOnDemand.com.Return Policy
We strive for quick turnarounds on all orders. Therefore your order can go into production anytime after placing your order (online or by phone). In the event you wish to cancel your order, you may incur Cancellation Fees or Plate Fees based on the production status and age of your order at the time of the cancellation request. Orders that have already printed or shipped are not eligible for cancellation, refund or credit.
To cancel your order, please email us at firstname.lastname@example.org.
The following information is required in your email request for a cancellation:
1. Valid contact Phone Number
2. Invoice Number to cancel
3. Item(s) you wish to cancel on the Order
If the above information is not included OR is not correct, your request will NOT be processed.
Cancellation and Plating Fee Policies
Plate Fees (per Plate)
|Within 24 Hours**||
|2 - 29 Days||
25% of the Order Total
|30 - 59 Days||
50% of the Order Total
|60 - 89 Days||
75% of the Order Total
|Over 90 Days||
100% of the Order Total
* Order Date: The actually time and date of your order to determine any applicable cancellation or plate fees. This can be found on your invoice (sent at time of order) or your credit card statement.
** Unless plated or has printed and 500 sets or less of 2 and 3 part carbonless forms, no bindery.
Contact immediately to see if cancellation is an option.
If your order has been pending for over 90 days, due to any or all circumstances listed below, your order is subject to automatic cancellation and no refund or credit will be issued under these circumstances.
1. Artwork not supplied
2. Failure to Approve and/or Request Changes to Proof
3. Shipping Information
Damage or Problem with an Order
In the unlikely event that there is damage or a problem with an order due to either a shipping or production error, we will fix the mistake. We must have the opportunity to fix a mistake if one was made. You must contact us within 30 days after receiving the product in order to notify us of any issue. After a Pre-Authorized return of the product, the corrected or reprinted product will be shipped back out to you. If there is cause for a refund for any amount of the purchase price, it will be at our discretion and only after the Pre-Authorized returned product has been returned.
If there is either damage or a problem with a product as explained above, and you choose to fix or alter the product either yourself or through a third party that is not us, then you own the product as is and we are not liable for a refund or a reprint. We must have the opportunity to fix a mistake if one was made.
All sales are final.
Returns MUST BE PRE-AUTHORIZED.
You must contact us within 30 days of receiving the product. Refund for amount of purchase price, if product returned at our discretion.
All returns are subject to a re-stocking fee of 25% of the order.
Shipping Fees are non refundable. Have more questions? Call us (Toll FREE 866-609-7936) and we will be happy to help you understand our procedures and policies or help you place your order so that you get exactly what you need and know exactly when you'll get it.
Business hours are Mon.-Thu. 8:00am-6:00pm EST
Fri. 8:00am-5:00pm EST, excluding all major holidays.
(Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving.).