Frequently Asked Questions

Answer: We need 5/16" margins on most jobs as we print on cut size sheets. If your file bleeds off the edge, we will need to price it as the next larger size to allow for print margins.

Answer: Yes. We provide custom quoting for 6 Part and 7 Part Carbonless Forms.


However, we are unable to guarantee transfer on any carbonless form over 5 parts. This is due to the pressure needed to transfer the image through to all the sheets and with anything over 5 parts it may be difficult to write hard enough to transfer the image to all the pages.
We have tested our product and suggest not going over 5 pages.

Answer: When selecting the Rush Order* option, this will expedite your order to be printed in 2-4 business days* from date of order (if no proof has been requested). If a proof has been requested, then it is 2-4 business days* from business date of Proof approval. Proofs can be viewed and approved online. Login to your Account to view or approve (see Account History).

Regular production time is 5-10 business days from date of order (if no proof has been requested) or 5-10 business days from business date of Proof approval. Business days are Monday - Friday*, excluding all major holidays. Orders received after 12:00 Noon EST will be counted for the next business day.

*Business days do NOT include the time in which you order is in transit to you. This is determined by shipping method chosen at time of order.
**An additional service charge will be added to your order when selecting the Rush Order option.

Answer: Please allow 5-10 business days depending on the quantity and/or options selected for your order. If special order, please allow additional time. We will notify you by phone or email should production exceeds our normal time span.

Answer: When ordering your forms if you select black ink, you logo will print in black ink as a gray scale. Proofs will be done as color if your file is sent to us in color; however if you want the logo in color you will need to select full color printing for the forms. Except if logo is color separated as spot colors for 2 color printing then you can choose the 2 color printing process, and choose the colors desired.

Answer: Numbering can be placed in one of four locations (top right/top left/bottom right/bottom left) or an exact location provided in your artwork. Please note the default is top right.

Numbering is available in "Black" or "Red".

Answer:
Nonstandard Forms and Paper Sequences - Instructions and Guidelines

If you need your forms printed differently on each page and/or if you would like a different color sequence than our default options (2pt white/yellow, 3pt white/yellow/pink, 4pt white/yellow/pink/goldenrod, 5pt white/green/yellow/pink/goldenrod) you can use the Non Std. Options section to further customize your forms.

Tag Card Stock
By selecting Yes on the Non Std. Options section you can choose each paper color in your set and if you need back printing on each page of the set and what ink color(s) you would like the back printing to be.

This section also offers an option for CF Manila or White Tag which would be the last page of your sets. This is a thick 105# cardstock that your writing will transfer to as the last sheet of each set.

Choosing Paper Colors
We offer these paper colors depending on size and sequence:

White
Yellow
Pink
Green
Goldenrod
Blue
Cf Manila Tag
Cf White Tag

Example: For a 4-part 8.5 x 11 form with the following color sequence:

Part 1: Pink
Part 2: Green
Part 3: Blue
Part 4: White

Select options with the drop-down menu during the order process.

Answer:
2 part (white, yellow)
2 part (white, pink)
3 part (white, yellow, pink)
4 part (white, yellow, pink, golden rod)
5 part (white, green, yellow, pink, golden rod)

Answer: If you choose to have us bind your order in wrap-around covers, you do not need to choose perforation unless you need more than one perforation in the form. Wrap-around covers include one perforation, allowing the forms to be easily removed from the booklet.

If you need another part of the form to be torn off, you would require a perforation. Alternatively, if you want the form to have a stub on any side, you can choose to have 4 perforations as an additional charged option. If more than 4 perforations are required, please submit a custom quote.

Answer: Padding is used for carbonless forms to make them into note pad style. For Example: if you had 50 sets of 2 part 8.5 x 5.5 black and white carbonless forms and wanted them in a tablet form you would choose padding as an additional option to your forms.

Answer: Tag Card Stock is a chemically treated sheet that works like a regular sheet of carbonless paper. It is always the last sheet as the tag is only coated on one side of the sheet. Tag Card stock is a 105# weight sheet that is available in manila or white and can be printed on both sides.

Answer: You can choose shrink wrapping as an additional service. We package all jobs in packs of 250 sets for 2 and 3 part, and 125 for 4 and 5 part. If you wish for an additional charge, you can choose to have your forms packed in smaller-sized packs. For example, we can pack as few as 25 forms in a shrink-wrapped package. For options not listed on the website, please request a custom quote.

Answer: Edge-glued refers to edge-glued forms; for example, a 2-part form will be edge-glued on the left, right, top, or bottom of your choice. These are only glued in sets, not pads. To have your forms glued in pad form, please choose the padding option in additional services. If your form is glued on more than one edge, additional charges may apply.

Answer: When selecting the Carbonless Form Tag Card Stock option as the "Final Part" to your selected Form Type, it will be printed as follows:

2 Part: White/Tag
3 Part: White/Yellow/Tag
4 Part: White/Yellow/Pink/Tag
5 Part: White/Green/Yellow/Pink/Tag

NOTE: If you need a different order, please list the order information in the special Message Section of the Order Form at time of checkout.

Answer: Yes, we would be happy to take your order via phone or email; however we will need all of your artwork and payment information, and one of our CSR's can place the order for you through the website. All phone orders will require approval by email from you for both the order and the artwork. The CSR's can place both re-orders and new orders alike.

Answer: We ship USPS to the Virgin Islands, Puerto Rico and American Samoa. We ship FedEx to HI and AK.
Some areas require air shipping and there will be additional charges for this service. Import tax is the responsibility of the customer, not carbonlessondemand.com.

Answer: We are not responsible for incorrect shipping information provided by the customer. Additional charges will be assessed for all shipments that have to be redirected.

Answer: Yes, your shipping total will include all duties, taxes, shipping, and handling charges. However, this is done after the order has been placed. Due to fluctuations in Canada shipping/ duties/ taxes, a customer service representative will contact you with the final cost for Canada standard shipping.

Answer: Turnaround time for any print job where a PDF or mailed Hard Copy proof is sent; begins once proof approval has been approved by you and received by us. If you did not select to receive a proof, turnaround time begins once your file is uploaded; if before 12:00 noon EST it will begin that business day (Mon.-Fri.). If uploaded after 12:00 noon Eastern Stand Time it will begin the next business day. If you approve your job by 1:00 PM EST, turnaround time begins that business day.

The time required to typeset/ layout or fix any files does not count towards turnaround time. Ship time does not count toward turn time.

Please note: that if we are unable to print your files because they do not conform to Carbonless On Demand's file requirements, your job status will be put 'On Hold' and your turnaround time will start over.

Answer: We strive for quick turnarounds on all orders. Therefore your order can go into production at any time after placing your order (online or by phone). In the event you wish to cancel your order, you may incur Cancellation Fees or Plate Fees based on the production status and age of your order at the time of cancellation request. Orders that have already printed or shipped are not eligible for cancellation, refund or credit.

Cancellation and Plating Fee Policies

Order Date*	Plate Fees (per Plate)	Cancellation Fees
Within 24 Hours**	$0.00	$0.00
1 - 29 Days	$15.00	25% of the Order Total
30 - 59 Days	$15.00	50% of the Order Total
60 - 89 Days	$15.00	75% of the Order Total
Over 90 Days	$ 0.00	100% of the Order Total

To cancel your order, please email us at orders@carbonlessondemand.com.

The following information is required in your email request for a cancellation:
1. Valid contact Phone Number
2. Invoice Number to cancel
3. Item(s) you wish to cancel on the Order

If the above information is not included OR is not correct, your request will NOT be processed.

Orders may not be cancelled if and when the following has happened.

• The order has been sent to production
• The ordered item has been printed
• The order is already packaged
• The order is en route to you
• The order has been delivered
• In the above instances we are not able to cancel any orders and the customer will be charged in full.

For more information please see our Return Policy.

Answer: We need 5/16" margins on most jobs as we print on cut size sheets. If your file bleeds off the edge, we will need to price it as the next larger size to allow for print margins.

Answer: We accept most types of files, but prefer PDF. We accept Word, Illustrator, Photoshop, Quark, InDesign, Publisher, and Excel. When possible, embed fonts and make sure the file is not less than 300 dpi.

Please note:
When no proof is requested, we will print the file as sent unless specified in notes at time of checkout.

Supported File Type Formats
.jpg, .jpeg, .tiff, .png, .bmp, .pdf, .ai, .doc, .docx, .xlsx, .xls, .pub, .psd, .indd, .eps, .txt and .zip

Answer: We aim to complete most qualified orders within 24 hours or one business day. To qualify for this expedited turnaround, please provide us with a PDF file and specify that no proof of approval is needed. This 24-hour turnaround applies only to production and excludes shipping. Qualified orders include or are limited to orders of 100-500 8.5 x 11 carbonless forms, either 2-part or 3-part, with no additional bindery options, printed single-sided in black ink only. Orders with different sizes, quantities, or specifications will follow the standard production timeline.

Standard production time is 5-10 business days, plus shipping.

Additional order options, such as color ink, back printing, numbering, perforations, wrap-around covers, drilling, etc., may add up to 5 extra business days to your order's production time. Business days are Monday through Friday, 8:00 am to 4:30 pm Eastern Time, excluding major holidays (Christmas, New Year's, Easter, Memorial Day, July 4th, Labor Day, and Thanksgiving).

If you require a proof, we will not begin production until we have received your approval of that proof, and therefore, it can also add time to the turnaround time if left unapproved.

Please note that the 24-hour turnaround/business day does not include shipping time. Shipping times will vary depending on your location. For more information regarding processing and shipping times, please call the number at the top of the page.

Answer: A proof is provided if requested. Proof time will vary depending on current work load (usually 2-3 business days). We will not print your job without your approval unless you send a written notice waiving a proof. Once you approve the proof, and we have received the approval, your turn time and production begin on your order.

Any proof sent is not an accurate color reproduction and colors can vary depending on your viewing screen, but it is the last opportunity for you to check your layout and positioning prior to printing. We can send a digital printed proof next day air at an additional charge. We are not liable for delays caused by the customer not approving the proof.

The proof is not the same as the original file submitted and should be reviewed prior to approval. It should be checked against your uploaded file for possible errors. The customer should check the file for any errors in spelling, grammar, layout, spacing, and punctuation. Customer is responsible for final proof and layout approval prior to the printing process.

CarbonlessOndemand.com is NOT LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Grammar, Finished Size, Punctuation, Incorrect or Missing Fonts.

We do not make changes to customer files unless requested in writing. Minimum charge for graphic design work is $75.00/ hr.

Answer: Proofs will be sent via email and online portal.

To view your proof, click the link provided in your email. This will take you to your account login page. Once logged in:

1. Go to Order History
2. Find the order number associated with your proof
3. Click View Proof to review it

If you're unable to approve the proof through your online account, please refer to the attached PDF included in the email. You can send your approval or request changes by replying directly to the proof email.

Answer: We retain all email correspondence for a period of thirty(30) days. Artwork which is related to any order(s) are retained indefinitely. Testimonials that you may have provided, may be saved indefinitely and posted to our web site, at our discretion.

Answer: Call us anytime and we'll be happy to help you understand our procedures and policies or help you place your order so that you get exactly what you need and know exactly when you'll get it.

Answer: Many times email will land in your "junk" folder. Be sure to check there prior to calling. To prevent this in the future, add our email address to your contacts. Most email service providers will NOT classify email as "junk" when they are listed in your contacts. Also, be sure to login and check the email address you have on file in your account with Carbonless On Demand is correct.

Answer: We are required to collect sales tax for all purchases within the United States except where exempted by law.

If you are exempt and wish to place orders without sales tax please send us a completed Sales Tax Exempt Form.

Please send this to us by fax or email.
FAX: 330-837-8612
Email: orders@carbonlessondemand.com

Answer: Nekoosa Coated Products carbonless papers contain a trace amount of formaldehyde, a California Proposition 65 material. Product testing, while printing, has shown that the formaldehyde concentration in the surrounding air to be less than the OSHA 0.75 ppm permissible exposure limit for an 8-hour time-weighted average. For more information go to www.P65Warnings.ca.gov

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